物流政策

At LiftSync, we are committed to providing reliable and efficient shipping services to our customers. Our shipping policy outlines the key details you need to know about receiving your orders.

Shipping Partners

We partner with reputable third-party shipping providers, primarily using FedEx, to deliver our products to customers across the United States.

Shipping Rates & Delivery Estimates 

  • We offer complimentary shipping in the continental US, for orders above $50.

  • Orders under $50, or otherwise marked on the product page or checkout, are subject to a flat-rate shipping fee of $5.

  • Shipping to Alaska, Hawaii, Puerto Rico, and international addresses is currently unavailable. 

  • all orders will be delivered in 3~8 business days, excluding extreme conditions during peak seasons such as Black Fridays and Christmas Week.

For inquiries, please contact us at:  customer_service@liftsync.us. 

Order Processing

  • We aim to process and ship all in-stock orders within 1–3 business days, excluding weekends and holidays. Once your order is placed, you’ll receive an order confirmation email.

  • If you need to make a change or cancel your order, you may cancel any in-stock order within 3 hours of placement by contacting customer_service@liftsync.us

  • After an order has been processed, we’re unable to cancel or modify it. Any subsequent requests will be handled in accordance with our Return Policy once the order has been delivered.

  • For bulk order please contact customer_service@liftsync.us if you meet any problem at checkout.

Requesting a Shipping Address Change

  • You may request a shipping address change within 3 hours of placing your order.

  • Please email customer_service@liftsync.us with your order number and updated address as soon as possible.
    After the 3-hour window, your order may already be processed or in transit, and we may not be able to modify the shipping details.

Shipping Delays & Lost Packages

If your order is delayed or lost in transit, please contact us at customer_service@liftsync.us. We will coordinate with the carrier to help resolve the issue promptly.

Once a package is marked as delivered by the carrier and proof of delivery is available, the order is considered fulfilled.

If you are unable to locate your package after it’s been marked as delivered, please:

  1. Check around your property, including side doors, porches, garages, or with neighbors.

  2. Contact FedEx directly using your tracking number to file a delivery claim or request additional details.

Unfortunately, once proof of delivery is confirmed, we are unable to locate or replace items, as responsibility transfers to the carrier.
We’re happy to assist by providing supporting documentation for your claim with the shipping carrier.

Damaged or Defective Products

  • Shipping Claims: Please report any shipping damage or logistics issues within 10 days of delivery.

Please inspect your order upon delivery and contact us at customer_service@liftsync.us immediately if your item is damaged, defective, or incorrect. We’ll work quickly to evaluate the issue and arrange a replacement, refund, or suitable resolution.

Shipping to P.O. Boxes

LiftSync is currently unable to ship to P.O. boxes.
Please provide a physical street address at checkout. If you have any questions, our support team will be glad to assist.