Shipping policy
At LiftSync, we are committed to providing reliable and efficient shipping services to our customers. Our shipping policy outlines the key details you need to know about receiving your orders.
Shipping Partners
We partner with reputable third-party shipping providers, primarily using FedEx, to deliver our products to customers across the United States.
Free Shipping
Most LiftSync products purchased directly from our website are eligible for free shipping, unless otherwise stated for specific items such as vendor products or special categories.
Shipping Methods
We offer ground shipping service only. Our ground shipments do not require a signature upon delivery. Unfortunately, expedited shipping options are not available.
For bulk orders exceeding five desks or chairs, we utilize freight shipping to ensure timely and secure delivery.
Return Shipping Costs
If the return is not due to product quality issues or shipping errors, the customer shall be responsible for the return shipping costs.
We encourage customers to review our return policy for more details on acceptable conditions for returns and any applicable fees.
Shipping Rates
Shipping fees may vary based on your delivery address, product size and weight. The total amount, including any applicable tax/VAT, will be clearly displayed during the checkout process on our website.
Shipping Locations and Limitations
We provide shipping services to the 48 contiguous United States. Due to carrier restrictions, we are unable to ship LiftSync products to APO and FPO military addresses.Shipping to Alaska, Hawaii, Puerto Rico, and international addresses is currently unavailable.
For inquiries, please contact us at: customer_service@liftsync.us.
Estimated Shipping Time Frame
The estimated shipping time frame is calculated from the date your order is processed to the day it is delivered to your doorstep. Please note that each item in an order may have different estimated shipping dates based on product availability.
For the 48 contiguous United States, you can expect to receive your order within 3 to 7 business days after the item's estimated shipping date.
Additionally, please be aware that during national holidays, inventory shortages, shipping and customs delays, extreme weather conditions, and other unforeseen circumstances, your delivery may experience delays. We appreciate your patience during these times.
Multiple Shipments
In some cases, your order may arrive in multiple packages. This can occur for the following reasons:
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Separate packaging helps minimize the risk of damage during transit.
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Products include multiple parts. (e.g. Separate Desk Frame+Desk Tabletop)
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It allows our shipping partners flexibility in picking up and delivering your order.
This approach enables us to optimize shipping costs while still providing free shipping
Shipping Restrictions
Due to lower demand, we offer a limited selection of products for Hawaii and Alaska. To check product availability for your specific location, please adjust the flag at the top right corner of our website.
Sales Tax & VAT
The tax amount charged at checkout varies by location and may include sales tax, GST, or VAT. This tax will be calculated based on your provided shipping address during the checkout process.
Lost or Missing Packages
If you receive a delivery notification but cannot locate your order, please check the following:
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Residential Deliveries: Look around your shipping address.
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Apartment Deliveries: Check with the receptionist at your building.
LiftSync reserves the right to deny assistance for lost claims reported more than 30 days after the delivery date or if an incorrect/incomplete shipping address was provided by the customer. Some carriers may send notifications 24 hours before actual arrival.
If you still cannot find your package(s), please report the issue immediately to us: customer_service@liftsync.us. Our Customer Service Department will assist you in filing a claim and sending a replacement package(s) only if necessary.
We hope this shipping policy provides you with a clear understanding of our shipping services and processes. If you have any further questions or concerns, please don't hesitate to contact our Customer Service team at:customer_service@liftsync.us
LiftSync, Sep 2024