Return Policy
At LiftSync, our goal is to ensure your satisfaction with your purchase. If you decide to return an item, we are here to assist you. Please inspect your item(s) upon arrival and keep the original packaging if you are considering a return.
When you return an item, LiftSync will examine it thoroughly. We'll then process an exchange, credit, or refund for the purchase price. Tax will be refunded in accordance with applicable law. Please be aware that shipping and delivery charges are non-refundable, unless there's a manufacturing flaw or shipping-related damage.
We reserve the right to refuse returns or exchanges of items that are not in like-new condition due to customer mishandling or damage. Since furniture is particularly susceptible to damage during shipping, it is essential to retain and use the original packaging materials for any items you wish to return, as this can significantly impact the outcome of your return.
Contact Information:
Email: customer_service@liftsync.us
Item Condition
Items being returned or exchanged must be in their original packaging; otherwise, a $30 repackaging fee will be charged. To be eligible for returns or exchanges, items must be in new, unused condition and must not have any stains, damage, or odors upon LiftSync's inspection.
Please note: Solid wood is a natural material and may show the following:
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Natural variations in grain patterns, tone, and color
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Small cracks or slight imperfections from normal wood movement
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Minor warping or bending if exposed to significant changes in temperature or humidity
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Gradual color changes over time as the wood ages
These characteristics are part of the natural beauty and uniqueness of solid wood. They are not defects and therefore are not covered under warranty or accepted as a reason for return.
Return Process
To return or exchange eligible items, please contact us at the email address provided above. Keep the following in mind during the return process:
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You have 30 days from receipt of your order to initiate a return. (From the date of order placement)
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Returns must be received in original condition.
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Shipping and delivery charges are non-refundable
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Returns are accepted only at our warehouse.
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A restocking fee of 10% of the total purchase price will be charged for all returns.
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For further details, please reach out to our Customer Service team.
PayPal Payment Refund Policy
For payments through PayPal: Please note that refunds will be processed at 97% of the original purchase amount, as PayPal applies a 3% service fee during the refund process.
Return Shipping Costs
If the return is not due to product quality issues or shipping errors, the customer shall be responsible for the return shipping costs.
Refunds and Exchanges
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Returns with a receipt will be refunded in the original form of payment
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Returns with a gift receipt will be refunded with a merchandise credit
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Refunds will reflect original discounts and promotions
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Restocking fees are waived for exchanges of products of equal or greater value.
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To initiate an exchange, please purchase the replacement item first.
Proof of Purchase
Proof of purchase is required for exchanges, credits, or refunds. Acceptable forms include:
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Original paper receipt
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Gift receipt
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E-receipt
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Order number
Clearance Items
All sales are final on items marked "final sale," except for damaged, defective, or incorrect items. Contact us within three days of receipt if there's a problem with your order.
Order Cancellation
We can accept cancellation for items that have not yet shipped or are on backorder. In-stock items typically ship within 24–48 hours after order placement. Cancellation is not possible once an item has shipped.
If you refuse the delivery of your order, the cost of shipping will be deducted from your refund by LiftSync.
Risk of Loss
Shipment contracts apply to all items sold. According to these contracts, the responsibility for potential loss and the legal title of the goods shift to you once we've delivered them to the carrier.