Return Policy

At LiftSync, we are committed to providing reliable and efficient shipping services to our customers. Our shipping policy outlines the key details you need to know about receiving your orders.

Shipping Partners

We partner with reputable third-party shipping providers, primarily using FedEx, to deliver our products to customers across the United States.

Shipping Rates & Delivery Estimates 

  • Shipping fees may vary based on your delivery address, product size and weight. It will be calculated and displayed at checkout. Currently, we offer complimentary shipping in the continental US (excluding territories of the United States) for orders above $50. 

  • Shipping to Alaska, Hawaii, Puerto Rico, and international addresses is currently unavailable. 

  • A flat rate of $10 will be charged for orders that are below $50. 

  • Usually, all orders are delivered between 5~15 business days, excluding extreme conditions during peak seasons such as Black Fridays and Christmas Week.

For inquiries, please contact us at:  customer_service@liftsync.us. 

Order Processing

  • All normal orders (presale orders will be processed when products arrive at wharehouse) will be processed within 1-4 business days.

  • In some cases, your order may arrive in multiple packages. This usually occurs for products include multiple parts. (e.g. Separate Desk Frame + Desk Tabletop) It allows our shipping partners flexibility in picking up and delivering your order and helps minimize the risk of damage during transit.

  • There will be a 3-hour window to edit your order after you place the order. Please log in your account to change the order or email to customer_service@liftsync.us with correct address.

  • For bulk order please contact customer_service@liftsync.us if you meet any problem at checkout.

Requesting Shipping Address Change After Ordering

  • There will be a 3-hour window to change the shipping address after you place the order. 

  • Please change your address after log into your account or email to customer_service@liftsync.us with correct address.

Shipping Delays & Lost Packages

  • If you experience any delays or if your package is lost during transit, please contact us at customer_service@liftsync.us. We will work with the shipping carrier to resolve the issue as quickly as possible.

  • Once your package is marked as delivered by our shipping carrier and proof of delivery is provided, we consider the order fulfilled.

If you’re unable to locate your package after it has been marked delivered, we kindly ask that you do the following:

Check around your delivery location – sometimes carriers leave packages at side doors, porches, or with neighbors.

Contact FedEx directly with your tracking number to file a claim or request further details.

Unfortunately, once proof of delivery is confirmed, we are unable to track the location of the products, as the responsibility for locating the package shifts to the carrier.

We appreciate your understanding and are happy to assist with any documentation needed to support your claim with shipping carrier.

Damaged or Defective Products

  • Please inspect your order upon reception and contact us at customer_service@liftsync.us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange for a replacement, refund or any other adjustment as needed.

  • Our furniture is large and expensive to ship. To keep prices fair for everyone, we ask customers to cover return shipping and a modest 10% restocking fee for non-defective returns.

Return

30-Day Trial & Return Eligibility

Most LiftSync products* are eligible for a 30-day trial period and can be returned within 30 days of receipt. Returned items must be in like-new condition and include all original packaging and accessories.

How the trial period works

  • Your 30-day trial begins on the day your item is delivered.

  • If your order includes multiple items, each product’s trial period is based on its individual delivery date.

  • For products shipped in multiple packages, the trial period starts from the date the final package is delivered.

  • Please note: Certain sales events, bundles, or promotional campaigns may have unique return or trial terms. Be sure to review the specific campaign Terms & Conditions before purchasing to confirm eligibility under LiftSync’s standard trial and return policy.


How to Process a Return

Return Eligibility

We can only accept returns if the item meets all of the following conditions:

  • The item is unassembled

  • It is in its original packaging

  • It is free from stains, odors, or damage

To initiate a return, please contact customer_service@liftsync.us within 30 days of receiving your item. Please provide photos in your email showing that the product remains in “like-new” condition and has been properly repackaged in its original materials.

⚠️ Important: Items returned without original packaging are more likely to be damaged in transit. Customers will be responsible for any damage that occurs due to improper packaging.

Return Shipping

Once your return request is approved, LiftSync will issue a return shipping label.

  • Return authorizations are valid for 30 days from the date of approval.

  • A return shipping fee will apply, equal to the cost charged by our carrier.

You may either:

  • Drop off the package at a designated carrier center, or

  • Contact the carrier directly to arrange a pickup (any pickup fee will be at the customer’s expense).

A 10% restocking fee (based on the purchase price) will be applied to all returns.

Refund Process

Returned items are typically inspected and processed within 10 business days of arrival at our facility.
Refunds will be issued to your original payment method once the return is processed. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Refunds will only be processed after the returned product is received and inspected.


LiftSync reserves the right to deny a refund if:

  • The package is shipped or dropped off more than 30 days after the trial period ends, or

  • The package is lost or damaged during return transit


Order Cancellation

  • Orders may be canceled only if they have not yet shipped. Most LiftSync orders are processed and shipped within 24–48 hours of placement, so please contact customer_service@liftsync.us  as soon as possible if you need to make changes or cancel your order

  • Once an order has shipped, cancellation is no longer possible. You may instead follow our Return Policy to initiate a return after delivery.


  • If an order is returned to us due to an incorrect address, unclaimed parcel, or delivery refusal, a refund will be issued after the item is received and inspected in unused condition. Please note that actual shipping costs, handling fees, and a restocking fee will be deducted from the refund amount.

Risk of Loss

Shipment contracts apply to all items sold. According to these contracts, the responsibility for potential loss and the legal title of the goods shifts to the customer once items have been delivered to the carrier.