Return Policy

30-Day Trial & Return Eligibility

Most LiftSync products* come with a 30-day trial period and may be returned within 30 days of delivery. Returned items must be in like-new condition and include all original packaging and accessories.

How the trial period works

  • Your 30-day trial begins on the day your item is delivered.

  • If your order contains multiple products, each item’s trial begins on its own delivery date.

  • For items shipped in multiple boxes, the trial period begins when the final package is delivered.

Please note: Some promotional events, bundles, or special sales may have unique trial or return terms. Always review the specific campaign Terms & Conditions to confirm eligibility under LiftSync’s standard policies.

 

 

How to Process a Return

Return Eligibility

We can accept returns only if the item meets all of the following conditions:

  • It is unassembled

  • It is in its original packaging

  • It is free from stains, odors, and damage

To start a return, email customer_service@liftsync.us within 30 days of receiving your item. Please include photos showing the product is in like-new condition and has been properly repackaged in the original materials.

 

 

Return Shipping

Once your return request is approved, LiftSync will provide a prepaid return shipping label.

  • Return authorizations are valid for 30 days from approval.

  • A return shipping fee (equal to our carrier’s cost) will be deducted from your refund.

  • You may:

    • Drop the package off at a designated carrier location, or

    • Contact the carrier to schedule a pickup (pickup fees are the customer’s responsibility).

A 10% restocking fee (based on the product’s purchase price) applies to all returns.

If the returned item requires new packaging after inspection, an additional 10% repackaging fee  (based on the product’s purchase price) will be applied on top of the return shipping cost and restocking fee. 

 

 

Refund Process

  • Returned items are inspected and processed within 10 business days after they arrive at our facility.

  • Refunds are issued to your original payment method. Please allow 7–10 business days for your bank or payment provider to finalize the credit.

  • Refunds are issued only after the returned item is received and passes inspection.

LiftSync reserves the right to deny a refund if:

  • The package is shipped or dropped off more than 30 days after your trial period ends, or

  • The item is lost or damaged during return transit

 

 

Order Cancellation

Orders may be canceled only if they have not yet shipped. Please contact customer_service@liftsync.us as soon as possible if you need to cancel or modify your order.

Once an order has shipped, cancellation is no longer possible. You may request a return through our standard return process after delivery.

If an order is returned to us due to an incorrect address, an unclaimed package, or a delivery refusal, a refund will be issued once the item is received and inspected in unused condition. Shipping costs, handling fees, and a restocking fee will be deducted from the refund. If the returned item requires new packaging after inspection, an additional 10% repackaging fee will be applied on top of the return shipping cost and restocking fee.

 

 

Risk of Loss

All products are shipped under standard shipment contracts. This means that ownership and responsibility for the goods transfer to the customer once the package is handed to the carrier.